- Terms & Conditions
Terms & Conditions - KeralaGifts.in
Every customer or visitor of KeralaGifts.in (A Property of Navyakshi India Pvt. Ltd.) is governed by Terms & Conditions mentioned on this page. By using our website, mobile site you agree with our terms and conditions, accept it and will abide with it in every situation. Terms and conditions mentioned below are subject to change time to time and customers/visitors are expected to keep themselves updated with these T&Cs.
In case you do not agree with our terms and conditions, please avoid using of KeralaGifts.in.
Our terms and conditions apply to all website visitors irrespective of source they land on our website. Website may have third party content, information, links and KeralaGifts.in will not be responsible if any type of third party content, information and links are not updated. And it is also not necessary that KeralaGifts.in promotes all or any of products, services offered by these third party entities.
Rights to Communicate
All the website users, customers agree to receive communications from us by SMS, E-Mail or any other mode electronically, physically via post or verbally. All website users agree that all agreements, notices, disclosures and other communications that KeralaGifts.in provides to you by SMS, e-mail, push notification, whatsapp or in any other mode satisfy any legal requirement that such communications be in writing.
Products & Related Specifications
All the details related to products such as pricing, descriptions, stock availability are subject to change. We reserve 100% right to change, discontinue, suspended product and its details without any notice. If any product listed on our website contains incorrect price or description due to typographic error or any other reason KeralaGifts.in reserve the right to cancel the order without any notice whether it was confirmed earlier or not. If customer has been charged for the product and we cancel the order, in that case 100% refund will be processed within 7 to 10 working days of a credit note of same amount will be issued. The refund will be processed to same online mode that the customer has used to make a purchase with us.
The Products images shown on website for flowers, cakes and other gifts (Includes all products listed on website) are indicative; the presentation showcased on website may differ from product delivered. The arrangement, decoration, design, color and shape might differ but quantity & quality will never be compromised. This is possible due to unavailability of flowers and others gifts, or any other natural and uncontrollable reasons.
All the perishable products shown on website might differ from actual product delivered in terms of presentation, decoration, shape, color and design because of nature of perishable products as they are handmade. Well quality and quantity is never compromised.
In case ordered flowers, cakes, sweets, fruits and similar gifts are not available in your town/city then best quality flower. Cakes or similar gift item will be delivered of same value (or higher value). The shape, color, decoration may varies than the actual ordered product and applicable on all the items listed on the website. And if receiver is not available at the time of delivery, non contactable or refused to accept the order then product will be considered delivered for perishable products. However our representatives always take prior appointment and call before coming for delivery.
We offer same day delivery for perishable items but there is no time commitment until you opt for Fixed Time or Midnight Delivery. We will deliver the order the date you mentioned and in case we fail to deliver it, we shall keep you updated or cancel your order.
The perishable items return or replacement will not be acceptable considering the nature of the products cannot be re-consumed. In case of any disputed the customer need to send email to firstname.lastname@example.org and will take 2 working days to respond the email, we do not promise any timeline for the resolution.
All courier items the delivery date is tentative, we do not promise any same day delivery for courier items. Courier items will be sent from our head office and will take 5-10 business days for the delivery. Once the item(s) has dispatch the order cannot be cancelled.
In case you receive the courier items in broken/damaged condition which does not happen, please notify us as soon as you received the items and send us the image to our customer support. Replacement or Refund would be entirely our Management Decision and we shall respond you in next 2 business days.
Festivals & Special Occasions due to high volume of deliveries, we unable to commit anytime for the delivery. But all the orders would be delivered on specified date. Some orders may be delivered 1 day in advance due to high seasonal rush. We reserve 100% right to cancel any other without any prior confirmation, yes if we cancel the order will process your 100% refund, no other claim will be entertain.
The messages given with the orders would be effort based; we shall try to send the message with the gift as per specified instructions. However sometimes, the message can’t be send. Such case no compensation will be provided.
The Delivery Confirmation may be given on next day, we shall try our best efforts to notify you ASAP.
In case the delivery location is outside the city area or remote location, we may contact you for extra delivery charges, it’s advisable to check the delivery location with complete address with our Live Chat support team or call customer support.
If you want to cancel your order, kindly contact our customer support or email at email@example.com. The cancellation can be done at least 2 days in advance. Same Day Delivery orders process on same day hence cancellation can’t be done. Also orders already processed from our end or out for delivery cannot be cancel.
All claims are subject to the Jurisdiction of Gurgaon - Haryana, India court only.
Diwali Gifts Delivery Terms and Conditions
Please read our Diwali Gifts Delivery Terms & Conditions. Customer placed successful orders are agreed to follow the terms as follows:
The pictures shown on our websites are indicative. The actual products of Diwali gifts/dry fruits/sweets/chocolate hamper, Diwali Combo Gifts delivered arrangements may be different, and the products decoration/designs/color/shape & packaging varies at different locations based on availability of products. No claim for the identical product delivered would be accepted.
The Shape, Design, Color or flavor of the ordered for Diwali Gifts, Cakes, Flowers, Greeting Cards, Sweets, Dry Fruits, Chocolates, soft toys, and Diwali Combination Gifts etc. may vary due to high seasonal rush, we shall try our level best to meet your expectations. Quality of the products is assured.
Due to Diwali Gifts high volume of deliveries, we are unable to commit anytime for the delivery. But all the orders placed by a day before would be delivered on specified date. Some orders may be delivered 1-2 day in advance or after a day of selected date due to high seasonal rush.
The Delivery Time for Nov 10,11 and 12 would be 7:00 AM to 00:00 Hours. Your order can be delivered any time between this duration irrespective of any slot of timings specified.
The same day delivery for Diwali Gifts we promise if you order perishable gifts. Nonperishable gifts, personalized gifts, only Diwali card will be sent via courier and will take 5-10 business days for the delivery. There is no specific date commitment for nonperishable or personalized gifts orders.
Order Placed for delivery on Diwali Day would be effort based, we shall try our level best to deliver it on requested date only but some of the orders will be delivered next day. There is no Same Day Delivery Commitment for the orders placed for Diwali Day.
We reserve all the rights to cancel any order without any specified reason, yes if we do so 100% refund would be process. No further claim or compensation would be entertained.
In case customer asks for Cancellation of the order, a service charge of 10% would be deducted and rest amount would be refunded. For cancellation kindly contact our customer support & it will be management decision to accept or denied the request. All processed orders cannot be cancelled.
The messages given with the orders would be effort based; we shall try to send the message with the gift as per specified instructions. However sometimes, the message can’t be send.
The customer support phone lines and whatsapp support will be closed on Nov 11. To track your order kindly send email to firstname.lastname@example.org. The Delivery Confirmation may be given on next day; we shall try our best efforts to notify you ASAP.
All claims are subject to the jurisdiction of Gurugram - Haryana, India court only.
Our motto to bring smiles on our customer face, we shall try our level best to make Diwali most memorable for all our customers.